We ship to Australia and New Zealand.

All items require signature on delivery, and shipping notifications will be sent to your email address with updates. While we do everything we can to ensure safe delivery, we are not liable for goods once signed for as this is deemed proof of delivery.

Australia – Allow 1 -5 days – $10 flat fee applied at checkout. 

International – Allow 2 – 20 days – Calculated at checkout.

You will get an email with full tracking information so you can quickly locate and track the progress of your order. If you did not receive this email, please contact us at trovecollection@anoukgania.com

Please provide correct shipping/delivery information as we will not be held responsible for incorrectly entered addresses or an address that is not recognised by Australia Post or International Registered Post. We are also unable to redirect orders after items have been dispatched and we cannot refund or replace items that are tracked as being delivered.

Please note, we do not ship on weekends or Australian National public holidays. Orders placed during this time will be processed the next available business day. 

PLEASE NOTE: A signature may be required upon delivery of your goods - an $80AUD return fee will be deducted from your refund if you are unable to be contacted and the goods are returned to us.

Do I have to pay customs duties / tax?

Yes. Unfortunately we cannot be held responsible for any possible duties and taxes, which may be applied by customs in the country where delivery is made. The responsibility for any custom duties, foreign taxes or other fees which may be imposed, will rest with the customer.  Please contact your local customs offices if you would like to seek more information regarding taxes and duties. 

We are unable to amend the value of your order listed on your commercial invoice and adhere to all international import/export rules and regulations.

Any taxes or duties incurred are the responsibility of the recipient so please make yourself familiar with your local import rules prior to ordering.

PLEASE NOTE: If the receiver refuses to pay the taxes and duties, the item(s) will be returned to sender and the order will be refunded, excluding a $80AUD return shipping charge to help cover our expenses.

How can I contact you?

Send us an email at trovecollection@anoukgania.com we'll get back to you asap.